What You Should Do

We have prepared this guide to prodive you with detailed information on our claims handling process. It aims to assist you in the event that you discover damages or loss to your goods upon receipt. Our primary goal is to ensure that your claim is handled in a straightforward and efficient manner, while adhering to relevant legislation, international conentions, and the terms and conditions agree upon.


Notification Inspection of Affected Goods
If damage or loss to your goods is apparent upon receipt, you should immediately stpo all unstuffing or unpacking activities upon discover and to notify the local SEKO office handling your shipment without delay. As a general guide, a formal notice should be provided in writing to SEKO within 3 calendar days from the time of delivery. SEKO Container Lines Pte Ltd (SKCL) will appoint a surveyor who will make arrangements directly to conduct an independent inspection. Failure to keep all product and packaging of damaged product, unless otherwise instructed in writing by SKCL, may result in non-payment of claim.

You should also inform your cargo underwriters on the loss of damage of the cargo if you have insured your cargo, as they probably need to involved an appoint a surveyor for a joint resolution.
Follow-Up Actions Settlement
Claims submitted will be acklowledged within 14 days. Upon receipt of your cliam notification, we will carry out a thorough investigation on your claim. Once liability has been established, SEKO will review and advise of any further documentation or of settlement within the 120 days as required. In the event that a settlement agreement is reached between you and SKCL, you are required to sign a claim settlement & discharge document and/or assignment of rights document (in cases where there is a potential recovery action against a third party) to confirm that any claim payment made by SKCL shall constitute a full and final sttlement of your cliam without admission of liability whatsoever.


Documents To Submit

When submitting a cliam, please provide the following supporting documents, if applicable.
  1. A claim form asserting the SEKO Container Lines Bill of Lading number, dollar value of loss and description of loss.
  2. Legible copy of the bill of lading, sea waybill (both front and overleaf sides) issues by SEKO Container Lines.
  3. Survey or any reports documenting the affected goods.
  4. Commercial Invoice asserting the dollar value loss.
  5. Any receiptes for salvage or repairs.
  6. Destruction and disposal certificates if the damaged goods have been destroyed and disposed.
  7. Other documents, where applicable.